Terms and conditions

Service Description

  • Better Surf Marketplace is dedicated to providing a curated list of proven emergency medical devices and other products to ocean goers and other sporting enthusiasts.
  • Better Surf Marketplace differentiates itself from it’s competitors by providing free introductory and ongoing education tools – ensuring it’s customers are equipped mentally to use the devices safely and appropriately when needed.

Delivery Policy

  • Better Surf Marketplace offers a range of shipping options, including standard post, Sign on Delivery and Delivery Tracking.  Better Surf will be offering specials including Free Delivery from time to time as part of marketing campaigns.
  • Better Surf Marketplace will aim to dispatch all deliveries within 1 business day of receiving an order. Timeframe for delivery will vary based on the delivery method selected at checkout and the customer’s delivery address. Customers will be given timeframes for the various delivery options listed at checkout
  • If an item is out of stock, reasonable measures will be taken to ensure accurate approximations of when the products will become available.


Refund / Returns Policy

  • All sales are final. Any faulty products purchaed from Better Surf Marketplace can be returned via registered post for inspection and a full refund if found to be faulty.